English articles
March 21

Possible errors and their solutions

In this article we will tell you how to solve possible panel errors while using it.

Enjoy reading!

Article navigation

  1. Error when starting the panel
  2. Error when logging into the panel
  3. Error when launching accounts
  4. Errors when inviting to the game

Error when starting the panel

Problem:

Solution: remove .../Panel folder/VertigoBoostPanel.exe from the sandbox, only .../Panel folder/Lib/client/VertigoBoostClient.exe should be in the sandbox.


Error when logging into the panel

Problem:

Solution: you need to go to your profile on the site and click on the button "Reset hwid", then you will receive an email about resetting hwid, where you need to click on the button. After that you will be able to enter the panel.


Error when launching accounts

Problem #1: the panel starts only one account without sandboxing and does not enter data automatically, the indicator near the account is red.

Solution: if the accounts have mafiles, go to the config editor section and click on the "Configure accounts" button.

NB! The mafiles must not be encrypted!

If this doesn't work for you, you need to log in to each account manually.

Problem #2: The panel starts accounts in sandbox and does not enter the data
automatically, the indicator next to the account is yellow.

Solution: you need to download Nvidia video card driver version 546.65. You can download from this link: https://www.nvidia.com/download/find.aspx.

Problem #3:

Solution: you need to check the integrity of the game files outside the sandbox

Problem #4: steam starts, but there are no fields for data entry.

Solution: delete the .../Steam/config folder and click the "Configure accounts" button in the config editor section.


Errors when inviting to the game

Problem: the panel clicks on windows, but the game doesn't respond.

Solution:
1. Disable the integrated video card in Device Manager (if available).
2. Open \HKEY_CURRENT_USER\SOFTWARE\TedonSoftware in the registry.
3. Delete deviceID and vendorID.
4. Delete folder .../Steam/userdata.
5. Restart the panel.
6. Turn on the integrated video card.

NB! All accounts should have prime and preferably no friends in steam.
Steam, CS2 and the panel must be installed on the C drive.

Conclusion

Thank you for reading this article ❤️.

We hope that you found it useful and that it helped you to solve these problems.